Shipping policy
Shipping Policy
Last updated: October 29, 2025
Welcome to CaseFreshCo! We’re committed to delivering your order quickly and safely. Please review our shipping policy below.
1. Order Processing Time
- All orders are processed within 3-7 business days (excluding weekends and holidays) after receiving your confirmation email.
- You will receive another notification once your order has been shipped.
2. Shipping Times
We partner with trusted global suppliers to deliver your products.
Estimated delivery times vary by destination:
|
Region |
Estimated Delivery Time |
|
United States |
7–15 business days |
|
Canada |
8–18 business days |
|
United Kingdom |
7–14 business days |
|
Australia |
8–16 business days |
|
Rest of World |
10–20 business days |
Please note: Delivery times may vary due to customs delays, holidays, or unexpected shipping disruptions.
3. Shipping Costs
- Free standard shipping on all orders.
- Express shipping (if available) will be calculated at checkout.
4. Tracking Your Order
Once your order ships, you’ll receive a tracking number by email within 3–5 business days.
Tracking updates may take 2–5 days to appear online.
5. Wrong Address / Missing Info
Please double-check your shipping address at checkout.
If a package is returned due to an incorrect address or incomplete information, we may charge a small reshipping fee.
6. Lost or Delayed Packages
If your package hasn’t arrived within 30 business days after shipment, contact us (casefreshco@gmail.com )
We will investigate and reship or refund your order when applicable.
7. Customs, Duties & Taxes
International orders may be subject to import duties or taxes.
CaseFreshCo is not responsible for these fees—they are the customer’s responsibility.
8. Contact Us
If you have any questions about your order or shipping, please reach out:
📧casefreshco@gmail.com